We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ahmedkabadaya16@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ahmedkabadaya16@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ahmedkabadaya16@gmail.com.

We aim to provide the best shopping experience for all our customers.
If there is any issue with your order, please read our return and refund policy below:

1. Return Period
You may request a return or exchange within 14 days from the date of delivery.

2. Return Conditions
To be eligible for a return, the following conditions must be met:

The item must be unused and in its original condition.

The original packaging and all accessories must be included.

The product must not be damaged or show signs of use.

3. Non-Returnable Items
The following items cannot be returned:

Electronic items that have been opened or used.

Batteries, LED chips, bulbs, and similar items after opening the packaging.

Customized or special-order items.

4. Refunds
Once we receive and inspect the returned item:

Refunds will be processed within 3–7 business days through the original payment method.

Shipping fees are non-refundable unless the return is due to our mistake.

5. Damaged or Incorrect Items
If the item you received is damaged or not as described:

We will replace it for free,
or

Issue a full refund with no deductions.

6. How to Request a Return
Please contact us through:

Phone / WhatsApp: XXXXX

Email: XXXXX

Include your order number and photos of the product.